Frequently Asked Questions

Answers about restoration and property recovery.

Property damage can create uncertainty about what to do, who to call, and what happens next. Find answers to common questions about Emrick Services and our restoration, mitigation, cleaning, and reconstruction services.

General Questions

Emrick Services provides water damage mitigation, mold mitigation and remediation, fire and smoke damage mitigation, sewage cleanup, storm damage restoration, biohazard cleanup, professional cleaning, property reconstruction, roof repair, and remodeling services.
Yes. We assist homeowners, businesses, property managers, and other property owners with restoration, cleaning, and reconstruction needs.
Emrick Services is based in Louisville and serves surrounding Kentucky communities and select areas of Southern Indiana. Contact us at 502-876-1891 to confirm service availability in your location.
Yes. Call 502-876-1891 for assistance with urgent water, fire, smoke, sewage, storm, or other property damage.
Contact a restoration professional as soon as it is safe to do so. Water, moisture, smoke, soot, and other contaminants can continue affecting a property after the original incident.

Water Damage

If it is safe, shut off the water source and avoid affected areas that may pose electrical or structural hazards. Move valuable items only when doing so is safe, take photographs, and call Emrick Services for assistance.
The process may include inspecting and documenting the damage, extracting standing water, removing affected materials, setting up drying and dehumidification equipment, cleaning the area, and monitoring moisture levels. The exact work depends on the source and extent of the damage.
The timeline varies based on the amount of water, the affected materials, the contamination level, and the drying conditions. After assessing the property, our team can explain the recommended work and expected timeline.
Any unresolved moisture problem can create conditions that support mold growth. Even when the visible water is limited, moisture may remain behind walls, beneath flooring, or inside other building materials.
Sewage may contain harmful contaminants and should not be handled like ordinary water damage. Avoid contact with affected materials and seek professional assistance.

Mold Mitigation and Remediation

Possible signs include visible growth, persistent musty odors, staining, excess humidity, recurring moisture, and previous water damage. A professional assessment may be needed when the source or extent of the problem is unclear.
Small areas may appear manageable, but improper cleaning can disturb contaminated materials and spread particles into other areas. Professional assistance is recommended when mold is extensive, hidden, recurring, or associated with significant water damage.
Mold mitigation focuses on limiting the spread and reducing conditions that allow mold to continue growing. Mold remediation involves containing affected areas, addressing contaminated materials, cleaning the space, and, when possible, correcting the underlying moisture problem.
Remediation addresses existing contamination, but mold can return when moisture or humidity problems remain. Identifying and correcting the moisture source is an important part of reducing future growth.
Different molds and exposure conditions may affect people differently. Emrick Services does not diagnose health conditions. Speak with a qualified healthcare professional if you have health concerns related to possible mold exposure.

Fire and Smoke Damage

Do not enter the property until emergency authorities confirm that it is safe. Avoid touching damaged materials, using affected utilities, or attempting to clean soot yourself. Contact your insurance provider and a restoration professional once immediate safety concerns have been addressed.
Secondary damage refers to problems that develop after the initial fire, including water damage from firefighting efforts, soot-related corrosion, persistent smoke odors, moisture issues, and additional structural deterioration.
Professional cleaning and odor-treatment methods can significantly reduce or eliminate many smoke odors. The appropriate process depends on the materials affected, the type of fire, and the extent of smoke exposure.
Depending on the project, restoration may include emergency stabilization, cleanup, material removal, odor treatment, repairs, and reconstruction. Emrick Services can assess the property and explain which services are needed.

Insurance and Estimates

Emrick Services can document the damage and provide project information that may support the claims process. Insurance coverage and claim approval are determined by your insurer and the terms of your policy.
For emergencies, prioritize safety and take reasonable steps to prevent additional damage. You may contact both Emrick Services and your insurance provider promptly. Review your policy or speak with your insurer for specific reporting requirements.
Coverage varies by policy, cause of damage, exclusions, deductibles, and other factors. Only your insurance provider can confirm whether a service or loss is covered.
Requirements may vary by policy and location. Ask your insurance provider about your options, but property owners can generally discuss the work with restoration companies before making a decision.
Call 502-876-1891 or submit the Get Help Now form. Provide information about the property, type of damage, and whether the situation is urgent. Photos may also help our team understand the initial scope.

Preparing for Service

Be prepared to share your name and contact information, property address, type and source of damage, when the damage occurred, areas of the property affected, whether utilities or emergency services are involved, and whether an insurance claim has been started.
That depends on the severity of the damage, safety conditions, utilities, air quality, and areas affected. Follow guidance from emergency authorities, your insurance provider, and qualified professionals involved in the project.
Prioritize safety, avoid contaminated or unstable areas, and do not use electrical equipment near standing water. When safe, document visible damage and gather relevant insurance information. Avoid discarding damaged items until you have spoken with your insurer, unless they present an immediate safety hazard.

Still have questions?

Every property and restoration project is different. Contact Emrick Services to discuss your situation and learn what steps may be appropriate for your property.

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